Refund Policy

Alkhan Cleaning corrects duplicate charges, billing errors and charges for services that were not performed. Where a service was performed but did not meet the written scope, please first review our Service Quality & Re-Clean policy.

Eligible situations

• Duplicate or repeated charges for the same invoice.
• Clear billing errors, such as incorrect amounts or misapplied line items.
• Charges for services that were not performed.
• Quality concerns where a re-clean was not practical and an adjustment or refund is more appropriate.

How refunds are issued

For current payments (cash, Interac e-Transfer or bank wire transfer), approved refunds are normally returned through the same method used where practical, or through another agreed traceable method. If credit-card acceptance is introduced in the future, card refunds would be returned through the payment processor to the original card where required.

How to request a review

Please contact us at 416-996-7357 or alkhaninc@gmail.com with your invoice number and a short description of the concern.

This policy does not limit any rights you have under applicable Ontario or Canadian law.