Service Quality and Re-Clean Policy

Our written work orders exist so both sides are clear about what "clean" means for your space. If something in the completed work falls short of that scope, we want to hear about it and put it right.

Reporting timeframe

Please report quality concerns within 24 hours of service completion so we can review conditions while the work is still fresh. Concerns raised outside this window will be reviewed on a reasonable basis.

How we respond

1. We review the concern against the written scope of work.
2. Where reasonable, we schedule a corrective re-clean of the affected areas at no charge.
3. If a re-clean is not practical or does not resolve the concern, we consider a fair adjustment or refund of the affected portion.

Out of scope

Concerns about items that were not included in the written scope, or about conditions caused after our team left the site, are handled separately and may not be eligible for re-clean or adjustment.

How to report

Please contact us at 416-996-7357 or alkhaninc@gmail.com with your site details and, if possible, photos of the areas concerned.

This policy does not limit any rights you have under applicable Ontario or Canadian law.